Shipping Policy

Shipping Policy

We want you to love your experience with MeinArtWerk, from the moment you place your order to the moment our products become part of your life. If you need to return an item, we're here to help - this policy explains our shipping process while maintaining fair terms for all customers.

Quick Summary

  • 60-day shipping window
  • Free shipping for all items
  • Easy exchanges available
  • No restocking fees
  • 5-day shipping processing

Shipping Eligibility

  • 60-Day Window: Request shipping within 60 days of delivery for both defective and non-defective products
  • Unused Condition: Products must be new, unused with original packaging and tags
  • Proof of Purchase: Order number or invoice required for processing

How Shipping Works

1. Initiate Shipping

Contact us via:

2. Shipping Authorization

We’ll provide:

  • Free downloadable shipping label
  • Instructions for mailing your shipment
  • Option to exchange for another product

3. Shipping Processing

  • 5 business days after inspection
  • Original payment method or store credit
  • COD refunds via bank transfer/UPI
  • No restocking fees

Special Conditions

Non-Returnable Items

  • Opened personal care products
  • Gift cards/downloadable software
  • Perishable goods

Defective Products

Report within 48 hours of delivery:

  • Free replacement/refund/exchange
  • Return shipping covered
  • Photo/video proof may be required

Frequently Asked Questions

How long for shipping credit?
5 business days after approval + bank processing time

How do exchanges work?
Request an exchange when initiating your shipping - we'll process the new item as soon as we receive your return

Changed your mind?
You can ship non-defective items within 60 days with free shipping by mail. Simply download and print your free shipping label.

Satisfaction Guarantee: While our policy protects both parties, we'll always work to find fair solutions for exceptional cases. Contact us at support@meinartwerk.com for personalized assistance.